This Returns & Refunds Policy explains how returns, exchanges, repairs, and refunds are handled by Hasevi Golf Carts (“we,” “us,” or “our”) for customers in South Africa. Please read this policy carefully before placing an order.
Address: 32 Mackenzie St, Oos-Einde,Bloemfontein, 9300
Email: sales@hasevigolfcart.co.za
Phone: +27 51 110 0928
WhatsApp: +27 71 786 8229
This policy applies to purchases of:
Where applicable, this policy is intended to be consistent with South African consumer protection principles, including the Consumer Protection Act (CPA).
To request a return, exchange, repair, or refund, please contact us first (do not send items back without approval):
Email: sales@hasevigolfcart.co.za
Phone: +27 51 110 0928
WhatsApp: +27 71 786 8229
Please include:
Once approved, we will provide return instructions, the return address (if different), and next steps.
3.1 Damaged in transit / wrong item delivered
Report issues as soon as possible after delivery (preferably within 48 hours) so we can escalate with the carrier quickly.
3.2 Defective or faulty items (non-custom parts/accessories)
Where applicable, fault-related claims should be reported as soon as the issue is discovered. We may require inspection/testing before approving a remedy.
3.3 “Change of mind” returns (where accepted)
If a change-of-mind return is accepted, it must typically be requested within 7 days of delivery/collection, unless otherwise agreed in writing.
Note: Certain items are not eligible for change-of-mind returns (see Section 6).
To qualify for a return (especially for change-of-mind), items should be:
If the returned item shows signs of use, installation, damage, missing components, or altered serial numbers, we may:
If an item is defective (manufacturing fault) or not functioning as intended under normal use:
Repair
Replacement (subject to availability)
Refund (where repair/replacement is not feasible or appropriate)
For high-value items (including golf carts), inspection may be required before a remedy is confirmed. This may include workshop assessment or third-party evaluation.
Change-of-mind returns may be refused for:
This does not limit your rights regarding defective goods where applicable.
If you ordered the wrong part/accessory (e.g., incompatible with your cart model), contact us immediately. If the item is eligible for return and meets the conditions in Section 4:
We recommend confirming compatibility with our team before purchase.
8.1 If we made an error (wrong item / incorrect specification shipped)
If the return is due to our error, we will arrange return shipping or collection where feasible, at our cost, and process the replacement or refund once confirmed.
8.2 If the item is defective (confirmed)
If a defect is confirmed, return shipping/collection may be arranged or reimbursed, depending on the case, the product type, and the most practical solution.
8.3 Change-of-mind returns
If approved, change-of-mind returns are generally:
We recommend using a tracked and insured service for valuable items.
9.1 Refund method
Refunds are issued to the original payment method where possible. If not possible, we may offer an alternative refund method by agreement.
9.2 Processing time
Once we receive and inspect the returned goods (or confirm a cancellation/refund approval), refunds are typically processed within 5-10 business days. Bank processing times may vary.
Depending on the circumstances and where permitted, deductions may apply for:
Any deductions will be explained to you before finalising the refund.
11.1 Before dispatch
If you cancel before dispatch, we will process a refund subject to any non-recoverable costs already incurred (e.g., special-order supplier costs).
11.2 After dispatch
If you cancel after dispatch:
Pre-owned carts are sold based on their listed condition and agreed specification. We encourage customers to:
If a pre-owned cart is delivered and accepted, subsequent issues may require inspection to determine whether they relate to a pre-existing fault, normal wear and tear, or misuse.
If you prefer an exchange instead of a refund, we can facilitate an exchange where:
If the exchange item costs more, the difference must be paid before dispatch. If it costs less, we will refund the difference (where applicable).
For return approval, status updates, or help choosing the correct product before purchase:
Address: 32 Mackenzie St, Oos-Einde,Bloemfontein, 9300
Email: sales@hasevigolfcart.co.za
Phone: +27 51 110 0928
WhatsApp: +27 71 786 8229
We may update this Returns & Refunds Policy from time to time. The version applicable to your purchase is the one in effect on the date you place your order.
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